Technology has changed a lot since Super Bowl III in 1969 and even since the new MetLife stadium opened in the Meadowlands in 2010, this insightful session with the CIO of the New York jets covered the sports landscape in general, especially in light of COVID, the evolution of technology and its impact on sports franchises, and specific issues that evolve from technology (like cybersecurity).
• As we move into the 2nd season of the “Covid era,” what lessons have been learned about the evolving importance of technology?
• How do you increase fan (a.k.a. “customer”) satisfaction and loyalty through the smart use of technology?
• What is the single most important technological implementation you’ve made in the past year or two that is having the largest impact to your organization (both externally and internally)?
• What is it like making technology decisions at a stadium that you share with the “other” football team (the New York Giants)?
• How are fans (a.k.a. “Customers”) digesting content differently and how are your strategies evolving to meet those changes and increase content adoption? How do you unify that experience across platforms?
• How is the team using technology differently on the football operation side of things, digital playbooks, draft, etc.?
• We’re quickly moving beyond just data. What are the critical privacy/security issues you are managing (general, not specific)? How does AI increasingly impact the game and the players, as well as your customization of the experience for fans?
• What are you most excited about in terms of the future of your sport and sports generally with regards to technology? What are you most concerned about?